Deep Dive instructor Robert Citek teaching Salesforce Certification Class students the basics of customer relationship management.

Salesforce Certification

Learn to capture and use customer data in just 12 weeks.

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What You’ll Learn

Every customer interaction informs decisions that shape your organization’s culture and success. In Deep Dive’s Salesforce Certification class, you will learn how to operate a cloud-based customer relationship management (CRM) platform that helps businesses connect with and understand their customer base. We will teach you how to build, configure, and automate technology solutions to deliver maximum business value.

The demand for candidates with hands-on experience using Salesforce systems and demonstration of in-depth Salesforce knowledge is strong and growing. Our experienced instructors will prepare you for the Salesforce Administrator certification exam or Salesforce Associate certification exam and will provide you with transferable, marketable skills.

Highlights

  • Learn to use any CRM software
  • Business processes in sales, the sales cycle, and Salesforce as a CRM platform
  • Salesforce instance configuration, customization, security, forecasting, data management, and other best practices
  • Resources in the Salesforce ecosystem
  • Industry tools that aid in collaboration
  • Prepare for either the associate or administrator exam
  • Using your learned skills for jobs including CRM/Salesforce Administrator, Sales Representative, Account Executive, and Sales Manager

Requirements

Prior Salesforce experience is not required, although it is helpful. It’s expected that our students will have a practical understanding of fundamental computer and internet skills.

Students must use their own laptop in this class, with an operating system of Windows 10OS or Mac 10.13 or above. Webcams and microphones are required. Internet access with a minimum of 3.8Mpbs/3.0Mbps (up/down) is also required. Contact us for information about minimum specs. Limited loaners are available through CNM ITS.

Part-Time Salesforce Certification Class

Schedule

  • 12 weeks to completion with 10 hours of class time per week
  • 100% virtual, asynchronous instruction
  • Academic support and feedback from instructor with scheduled meetings, study sessions, and collaboration.

Dates & Deadlines

This class features rolling enrollment to meet your scheduling needs. Begin your Salesforce Certification class when you are ready.

Cost and Tuition Assistance

Total Cost: $2,999

This price includes a Salesforce Administrator Certification exam voucher or Salesforce Associate Certification exam voucher. For part-time classes, the tuition payment must be made in full at the time of registration.

Tuition assistance is available.

Nine out of ten applicants receive 100% funding for their Deep Dive programs. Participants receiving financial assistance via scholarships or other funding sources may not have to pay a deposit or any tuition. Learn more about tuition assistance and the payment process.

Meet Your Salesforce Certification Instructor

Headshot of Chantelle Rey-Smith, Certified Salesforce Administrator instructor at Deep Dive

Chantelle Rey-Smith

Chantelle Rey-Smith, graduate of the University of New Mexico and Deep Dive Coding, is an experienced System Analyst with a demonstrated history of working in the computer software industry. She is skilled in Salesforce Administration and Analytics, integrated systems, REST api, and Sales.

What People Are Saying

“As the Salesforce ecosystem grows, so does the Salesforce admin role. The opportunities for admins are endless and with the right skills and tools, you will continue to thrive.”

— Rebecca Saar in “What is a Salesforce Admin?” from The 360 Blog