ServiceNow System Administrator
Learn the fundamentals of ServiceNow and prepare for certification in just 10 weeks.
What You Will Learn
The ServiceNow System Administrator class is designed to teach you the fundamentals of the ServiceNow platform in just 10 weeks. This class is perfect for IT professionals, aspiring administrators, or anyone looking to expand their technical skills. You’ll learn the core concepts of system administration, automation, and customization, giving you the knowledge and experience needed to effectively manage and configure ServiceNow platforms. Upon completion, you will be prepared to pass the ServiceNow System Administration (CSA) exam. As an added benefit, an exam voucher is included with your enrollment.
ServiceNow is a powerful cloud-based platform widely used by organizations to streamline IT service management (ITSM) and improve operational efficiency. By completing this class, you’ll gain the skills to configure, customize, and manage ServiceNow solutions, making you an asset to any team and opening new opportunities in the growing field of IT service management.
If you are interested in the ServiceNow System Administrator class, please complete the Training for Your Future Fund form to get started. You can also reach out to Senior Program Manager Natalie Donnelly at [email protected] for additional information.
Highlights
- Navigate the ServiceNow platform and its core modules
- Manage users, roles, and permissions
- Create and customize forms, lists, and workflows
- Automate tasks with scripting and workflow design
- Implement IT Service Management (ITSM) best practices
- Hands-on practice with ServiceNow simulations
- Receive support from experienced instructors
Requirements
Learners must have a willingness and ability to communicate, collaborate and work in teams.
Although not required, learners should have a basic understanding of IT, web-based applications, and programming/ scripting skills. You are also expected to have practical understanding and experience with computers, including an intermediate proficiency operating a laptop and mouse, navigating popular operating systems and search engines, creating documents, and adding/ starting/ removing applications and systems on personal devices.
You must use your own laptop with an operating system of Windows 10OS or Mac 10.13 or above. Webcams, a working headset with a microphone, a mouse for design software, and reliable internet access with a minimum of 3.8Mpbs/3.0Mbps (up/down) may be required for programs delivering asynchronous/online learning activities. Chromebooks and tablets are insufficient.
Part-Time ServiceNow System Administrator Class
Schedule
- 10 weeks to completion
- The time commitment outside of class includes homework and group projects totaling at least six hours per week
- Mondays and Wednesdays: 6:15 p.m. – 7:15 p.m. (MT)
- 100% virtual, synchronous instruction via Zoom
Dates and Deadlines
January 27 – March 26, 2025
Application Deadline: January 22, 2025
Cost and Tuition Assistance
Total Cost: $2,899
Tuition assistance is available.
Nine out of ten applicants receive 100% funding for their Deep Dive programs. Participants receiving financial assistance via scholarships or other funding sources may not have to pay a deposit or any tuition. Learn more about the Training for Your Future Fund and be sure to explore the Deep Dive tuition assistance and the payment process.
Meet Your ServiceNow Instructor
Francisco Dominicci-Aponte
Francisco is the Lead ServiceNow Developer at the Air Force Research Laboratory (AFRL) Philips Research Site, where he leads experimentation efforts, streamlines workflows, boosts system performance, and creates a better user experience across the organization. He has five years of experience delivering tailored ServiceNow solutions. He holds CSA, CAD, and CIP certifications, which enable him to design, build, and enhance platform capabilities for complex environments.